TheRelax Faq & Customer Support |
 |
| Why TheRelax products? |
| Why would you choose our products among all the other products offered on the market?
Like most consumers you are probably facing a dilemma - which product, which manufacturer, which provider to choose. There is a vast array of products currently being offered on the market: massage chairs, resting chairs, cushions..., the crucial difference between them is in quality.
All our products are of the highest quality, they have all the required certificates, a 2 year warranty, and are manufactured in Germany. Not only are they of the highest quality, but they also possess an exceptional design, usability and modular structure, which is unique in such products.
What does the modular structure do for You - the users of our products?
The modular structure of the products means that in the case of a malfunction there is no need to change half of the system, but only the affected part, this saves a lot of time and money, and there is no need to bring or send the product to the authorized service, since they come to You and usually replace the malfunctioned part in just a few minutes.
The advantage of our products is also in tradition. Our products are well known in the larger part of Europe for several years now and are setting new standards in the field of Wellness products, this also has its downsides - we are referring to bad copies made by Chinese manufacturers. This is currently a problem faced by most of the established brands, and all we can do is to alert and inform You - the consumers.
You may know the old saying: A bargain is sweet only at the till!
Do You wish to spend Your money wisely? Choose TheRelax products!!!! |
|
| Who can use massage chairs? |
| Massage chairs can be used by anyone; : active adults, elderly people, adolescents as well as children from age 10 and upward. It is important that the massage chair is suitable for the specific needs of the individual, ; for example, elderly people prefer to choose chairs with a milder massage, ; chairs with sensors are selected by families, as the massage adapts to each individual family member, ; athletes choose chairs with more active massage, ; businessmen choose chairs with rapid relaxation programs. |
|
| Who shouldn't use massage chairs? |
| People with heart diseases, severe osteoporosis, blood circulation disorders and pregnant women should not use massage chairs. If you are not feeling well, discuss the use of the massage chair with your physician. For safe use, pay attention and follow the guidelines of the Instruction Manual. |
|
| For how long and how often can I use the massage chair ? |
| The recommended time for using the massage chair is once to twice daily for 15-30 minutes. |
|
| What is the difference between classic hand massage and massage with the chair ? |
| Many users prefer the chair to classic hand massage, as they are not at ease with the hands of unknown masseurs and, taking their clothes off. Many people also find the position of the body for classic massage uncomfortable as one must lie on one's stomach. The massage chair offers you a comfortable seating or lying position during massage, which is especially favorable for your shoulders and spine, ; you don't have to take your clothes off, ; you can choose the type of massage,; you can choose between individual massage techniques within your own home. Relaxation is fast and after the massage, you feel brand new and ready for new challenges. |
|
| What is the point of massage? |
| The point of massage is to increase the natural capacity of human body for self-medication, to accelerate circulation and to reduce and control stress.. |
|
| What is shiatsu massage? |
| Shiatsu massage includes the use of pressure and movements on specific points of the body. The human body has more than 350 acupressure points, connected with interior organs through meridians. The simulation of specific acupressure points with kneading, tapping and pressure can strengthen the functioning of interior organs, reduce physical and mental pressure and relax your body and mind. Shiatsu massage chairs reproduce the touch and pressure of shiatsu massage masters. Shiatsu is a Japanese word combining: " shi" meaning finger and "atsu" meaning pressure. However, shiatsu is more than acupressure. It is a combination of several techniques, including pressing, smoothing, stretching, pulling, shaking, rocking, turning and many others. The shiatsu method is based on the idea that everyone is responsible for their own health and well being. |
|
| Why should I buy a massage chair? |
| With a massage chair, the benefits of shiatsu massage are easily accessible, with comfort and ease in your office or at home. |
|
| What are the possibilities for payment of the massage chair? |
| Massage chairs can be bought with cash, direct debit or credit card. |
|
| What about warranty and repairs? |
| Each massage chair has a warranty. The warranty period depends on the model. Throughout the warranty period, the servicing and transport of the chair are free of charge. |
|
| How much space do I need for the massage chair and where should I place it? |
| It depends on the model of chair. For most massage chairs, reserve approximately 2m2 of space. If you set the seat back, the chair needs an additional 30-40 cm space in the back. Place it in a dry room with an even surface, . We recommend that it be placed on a carpet or rug. |
|
| How do I order a massage chair and what are the delivery periods? |
| Delivery periods depend on the model. Generally, they are available within a few days, ; for chairs with different color options, the delivery period is from three weeks to two months at the most. |
|
| Will the massage chair be delivered to my home? |
| Yes, we deliver the massage chair to your home. |
|
| What do I need for the connection of the massage chair? |
| Our massage chairs work with a voltage of 100-240V. You need an electrical plug. The connecting cable length is 1.,5-2.0 m. |
|
| What safety precautions do I need to consider? |
| Do not use the massage chair in damp spaces (bathrooms, near swimming pools) or outdoors. Always connect it to a grounded plug. Do no't let children play with it. Read the Instruction Manual before use. |
|
| What about the selection of colors and materials? |
| With some models you can select from 10 to 20 different colors. We can also fulfill your request for a customized color or design. |
|
| Can we also use the massage chair in our company? |
| Companies often decide to purchase a massage chair in order to arrange relaxation rooms for their employees. The following positive effects have been recorded: more friendly working environment, better work efficiency, employees came to work earlier and left the work later, in order to use the additional options of the massage, better motivation and creativity of employees, and less absence from work due to health issues. |
|
| Do the massage chairs also exist in public places ? |
| Here and abroad you can already find massage chairs that work with coins or tokens, for example in hotels and, shopping malls. These kinds of massage chairs can also be selected and ordered with our company. |
|
| |
